Insights

Performance Improvement on a System Implementation

CrossCountry's Managing Director, Neil Smith, discusses how to change your processes to meet new system functionality.


Video Transcription

My name is Neil Smith and I am a Managing Director here at CrossCountry Consulting. I am going to be talking about how we bring performance improvement expertise and capabilities to bear, on system implementation projects.

System Implementation projects are driven by a vision to improve an organization’s performance; but many companies struggle to change processes in a way that takes full advantage of system functionality.

At CrossCountry Consulting, our consultants bring performance improvement expertise and capabilities to bear on every system implementation that we work on.

For example, we recently implemented a new financial management system for a publicly traded financial services company. During the requirements and design phase, we noted that the company’s AP process was entirely manual. Invoices were reviewed, approved and processed for payment manually. As a result there was limited transparency into the status of invoices and a greater risk of invoices slipping through the cracks. The manual nature of the process limited the ability of the AP team to provide valued insight into the business.

Because our team brought a combination of process analysis and system knowledge to the project, we were able to help our client to leverage the new system to automate the AP system, using out of the box workflow functionality.

As a result the company now had a more effective AP system, better data quality and AP team who can focus more on analysis and less on transaction processing.

For more information on our performance capabilities, please visit us online at CrossCountry-Consulting.com

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