CrossCountry Consulting recognized for achieving highest aggregate customer satisfaction score amongst Sage Intacct reseller partners
WASHINGTON, DC, April 30, 2019 — CrossCountry Consulting, a business advisory firm headquartered in McLean, VA, announced that the firm has been recognized for delivering the top customer satisfaction score across all Sage Intacct resellers. Using customer survey feedback over a 3-year aggregate, CrossCountry achieved the highest overall Net Promoter Score (NPS), a measurement of customer satisfaction and loyalty that ranks service providers on how likely a customer would recommend said provider. The award was announced at the recent Sage Intacct Business Building Conference in Dallas, Texas.
Sage, the innovation and customer satisfaction leader in cloud financial management solutions, uses NPS as a key performance indicator to evaluate themselves and their Sage Intacct partners in terms of customer experience and partner effectiveness. Through a survey of clients, scores are measured by categorizing each customer based on their response to one simple question: On a scale of 0 to 10, how likely are to you to recommend our company, products and services to a friend or colleague.
“CrossCountry’s commitment to a better experience for our clients is an integral part of our approach,” said Jennifer Goode, Director of CrossCountry’s Sage Intacct Practice. “We truly want to partner with our clients to not only support them in meeting their implementation goals but to also support them as they grow and evolve their businesses. We strongly value our relationship with Sage and their commitment to building a best-in-class financial management solution with Sage Intacct and delivering outstanding service to their customers.“
Named as a Sage Intacct Premier Partner in 2017 for achieving stellar customer satisfaction, record levels of growth and exceptional sales success, CrossCountry has leveraged Sage Intacct to help clients transform their financial accounting experience and provide the highest level of service and expertise for their implementation enhancement projects and post-production support needs.
Sage has a network of more than 350 CPA and consulting firms that implement Sage Intacct, and its Sage Intacct Partner Program is part of the reason that it has become a leader in the cloud and the only preferred provider of financial applications by the American Institute of Certified Public Accountants (AICPA).
To learn more about CrossCountry Consulting’s Sage Intacct offerings, click here.