CrossCountry's Associate Director, Megan Hale, talks about how we provide our clients with confidence and reassurance through the use of our transparent implementation methodology.
My name is Megan Hale and I am going to be discussing our methodology to implementations.
At CrossCountry we understand that the act of changing processes is daunting to our customers no matter how big or small. So we have built in some other ways to help make our implementations smoother.
One of the benefits to a configurable system versus a customizable system, is that after we conduct our design decisions, we are also able to conduct a pilot session, where we can demonstrate and show the system with the settings for the client.
This initial level of comfort helps transition into the testing phase, at which time they are more hands on in the system.
In addition we have seen in past implementations where our clients have done more of a parallel transition, where they close 1 -2 quarters in both their existing system and existing processes and concurrently start the new system.
This provides the reassurance that our clients are looking for, before their hard Go Live into their new ERP system.