A market-leading provider of claims management and payments optimization solutions faced disorganization, redundancy, and process inefficiencies across its HR organization. As a growing business in the healthcare FinTech space, the firm had acquired multiple other entities in the preceding five years, unintentionally resulting in various HR operations issues across key functional areas.
Recognizing the need to unify its legacy entities, the company engaged CrossCountry Consulting's systems implementation and HR transformation advisory experts to chart a course forward.
To promote a new, unified vision, CrossCountry assembled a team of technology and change management strategists to modernize the firm's HR function. The team supported the company's implementation of a best-in-class human capital management (HCM) system capable of providing the visibility, architecture, and process optimization needed for HR and other key stakeholders to manage day-to-day tasks and pursue long-term strategic objectives.
Transformation and implementation readiness services included assessing nine functional areas:
- Core HCM.
- Advanced & Core Compensation.
- Time Tracking.
- Absence Management.
- Talent Optimization.
- Learning Management.
CrossCountry also designed an enhanced target operating model for the human resources operations center of excellence (HR Operations CoE). With a strong governance framework in place, the company had a process playbook from which to operate and optimize from day one and far into the future.
With a robust HR infrastructure as a foundation, the firm was able to leverage its people, processes, and technology to further improve operations within HR and in collaboration with other key functions.
CrossCountry's impact was evident in multiple concurrent transformation efforts throughout the project, including:
- Establishing an HR Operations CoE based on a vision of systems and process unification.
- Creating and working toward a future-state vision and target operating model based on leading HR and HCM practices.
- Discovering, presenting, and recommending 65+ key themes and findings from stakeholder interviews and reviews of existing process and policy documents.
- Conducting an end-to-end assessment of relevant HR processes, systems, teams, data, and DEI initiatives.
- Delivering an implementation roadmap and conceptual HCM system post-go-live support model.
- Creating a change management plan to promote target HR Operations CoE and HCM system adoption.
These efforts resulted in a custom, comprehensive blueprint that allowed the client to scale without the burden of legacy operational and systems bloat. They also empowered the company to fully capitalize on a new, unified HCM platform without delay.
The collaboration between CrossCountry's and the firm's teams ensured a successful go-live that equipped the firm to be resilient, growth minded, and future ready.